Return & Exchange Policy

At Aveline Carry, we want you to enjoy every detail of your handbag. If something is not quite right, our team is here to help you with a clear and simple return or exchange process.

1. Return Request Period

You may contact us regarding a return or exchange request within 30 days of receiving your order.

Please contact our support team before returning any item. This allows us to confirm the return details and provide the correct guidance.

2. Items Eligible for Refund

A refund can be considered when the following conditions are met:

  • The return request is submitted within 30 days after delivery.
  • The handbag remains unused, unworn and in its original condition.
  • The product includes original packaging, labels and included accessories where applicable.
  • The item has no marks, stains, damage or signs of use.
  • The returned item matches the original order details.

3. Items Not Eligible for Refund

For hygiene, quality control and product protection reasons, refunds cannot be provided for items that:

  • Have been used, carried or show visible signs of wear.
  • Have scratches, stains, damage or alterations caused after delivery.
  • Are returned without original packaging or included accessories where required.
  • Are damaged due to incorrect handling, storage or personal modifications.
  • Are returned after the 30-day return period.
  • Are missing important product information needed for verification.

4. Exchange Process

If you would like to exchange your handbag for another available item, please contact us first.

  • The first approved exchange request includes free return shipping.
  • Further exchange requests may be reviewed individually depending on the circumstances.
  • Exchange items must meet the same condition requirements as returned items.

5. Refund Processing Time

Once your returned item has been received and checked, we will confirm the result of your return request.

  • Return inspection usually takes 3–5 business days.
  • After approval, refunds are processed within 5 business days.
  • The time for the refund to appear in your account may vary depending on your financial institution’s processing speed.

6. Return Shipping

The first approved return request includes free return shipping.

For additional return requests, return shipping arrangements may be reviewed based on the specific situation.

Customers should contact us before sending any item back to ensure the return process is correctly arranged.

7. Product Responsibility

Please take reasonable care of your handbag after receiving it. We recommend storing your item properly and avoiding conditions that may affect the material or appearance.

Aveline Carry cannot accept responsibility for damage caused by improper use, accidental damage or changes made after delivery.

8. Policy Limitations

Returns and exchanges are reviewed individually to ensure fairness for every customer.

We reserve the right to decline requests that do not meet the conditions described in this policy.

This policy does not affect any rights that customers may have under applicable consumer protection requirements.

9. Contact Information

DARKROOM DOOR LIMITED Company Number: 13547163 37 Meiros Way, Pulborough, West Sussex, United Kingdom, RH20 3QB Email: help@avelinecarry.uk Phone: 01798 823641